At Mark Nathan, we pride ourselves on elegant bespoke jewellery and stand behind our workmanship on all our pieces. Our standards for excellence and service are second to none. We can repair and guarantee against any manufacturing fault or defect on any piece of jewellery. In the rare occasion that you do find any defects, please do not hesitate to send it back to us so we can inspect and evaluate. However, we cannot guarantee against the natural wear and tear your piece of jewellery will undergo over the course of usage.
Please note: Slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in coloured gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
Complimentary Cleaning and Inspection Services On Diamond Rings
We also invite you to visit our showroom for an ongoing complimentary cleaning service to ensure the full enjoyment of your precious Mark Nathan Piece.
We recommend having your jewellery cleaned and inspected every twelve months or if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your jewellery. This cleaning and inspection service is free of charge to Mark Nathan customers on their Mark Nathan Jewellery pieces.
Conditions and Exclusions
Maintenance, repair, sizing or other service performed by someone other than Mark Nathan Jewellery will void your Manufacturer Warranty.
Fine jewellery is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.
Some examples of common jewellery issues that would not be considered manufacturing defects include:
Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.